Refund & Cancellation Policy

Last updated: 25 June 2026

This Refund & Cancellation Policy explains how refunds and cancellations work for the services provided by Interfine Global Agency Limited (“Interfine Music”, “we”, “us”), operating at interfinemusic.com and distribution.interfinemusic.com. By signing up and paying for our service, you agree to this Policy. It should be read together with our Terms of Use and Privacy Policy.

1. What you are paying for

Interfine Music charges a subscription and/or signup fee to access our music distribution service, which delivers your music to digital platforms such as Spotify, Apple Music, Boomplay and others. Your payment covers the provision of this service for the relevant subscription period.

2. General refund principle

Because our service involves immediate setup of your account and the delivery of your music to third-party platforms, fees are generally non-refundable once distribution has begun. However, we deal with every request fairly and in good faith, and the specific situations below explain when a refund may be granted.

3. When you may be eligible for a refund

You may request a refund in the following cases:

Duplicate payment: You were charged more than once for the same subscription due to a technical or payment error.
Failed activation: You paid, but your account was never activated and we are unable to resolve the issue within a reasonable time.
Service not delivered: Your music was never submitted to any platform due to a fault on our side (not due to content issues, rejected releases, or incomplete information from you).
Unauthorised payment: A payment was made using your account or payment method without your authorisation (subject to verification).

4. When refunds are not available

Refunds will not normally be granted where:

Your music has already been distributed or made live on one or more platforms.
You change your mind after your account has been activated and the service delivered.
A release was rejected or taken down by a platform due to copyright issues, incorrect metadata, or a breach of our Terms of Use or Anti-Fraud Policy.
The request relates to royalties or streaming income rather than the subscription fee.
Your account is suspended or terminated for fraudulent activity or violation of our Terms.

5. Instalment payments

If you activated your account using our instalment option (paying part of the fee upfront and the rest over time), amounts already paid are non-refundable once your account is active and your music has been submitted for distribution. Outstanding instalment balances remain payable in line with your selected plan.

6. Cancelling your subscription

You may cancel your subscription at any time. To cancel:

Email us at support@interfinemusic.com from the email address on your account, or contact us through your account.
Cancellation stops future renewals. It does not automatically refund fees already paid for the current period.
Before cancelling, you should remove your content from platforms using the takedown function, as described in our Terms of Use.

After cancellation, your access to the service continues until the end of your current paid period, unless your account is terminated earlier for a breach of our Terms.

7. How to request a refund

To request a refund, email support@interfinemusic.com within 14 days of the payment, including:

The email address on your account
The date and amount of the payment
The reason for your request
Any supporting details (e.g. duplicate charge reference)

We aim to review and respond to refund requests within 7 to 14 business days. Approved refunds are returned using your original payment method (via PesaPal) where possible, or by mobile money or bank transfer where appropriate. Refund processing times depend on your payment provider.

8. Chargebacks

If you have a concern about a payment, please contact us first so we can help resolve it. Initiating a chargeback without first contacting us may result in suspension of your account while the matter is investigated.

9. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time. The latest version will always be available on this page, with the “Last updated” date revised accordingly.

10. Contact us

Interfine Global Agency Limited

Westlands, 00100 Nairobi, Kenya

Email: support@interfinemusic.com

This Refund & Cancellation Policy forms part of your agreement with Interfine Music and is governed by the laws of Kenya, as set out in our Terms of Use.